RETURNS, REFUND & EXCHANGE

REFUND & RETURNS

We do not accept returns for refunds of the products purchased from our website unless the product is damaged, incorrectly shipped or has missing items. 

If you have received a product with a manufacturing fault we will provide an option of replacement or refund as long as it has been returned within the 7-day return period. We will not entertain any return requests after the 7-day window. 

Upon receiving the return product, we will fully examine it and notify the customer via email/ customer care within 5 business days, whether they are entitled to a refund/replacement. In case of replacement, the replaced product will be shipped to the customer within 7-10 business days of receipt of the returned product. 

In case of refunds, we will refund via store credit (valid for six months from the date of issue) or via original mode of payment within 7 days of initiation, as per the customer’s request.

In the event that a product is listed at an incorrect price due to photo graphical error, typographical error or error in pricing information from our manufacturers or suppliers, we shall have the right to refuse or cancel any orders placed for product listed at the incorrect price (regardless of whether or not the order has been confirmed and you have been charged). If your card has already been charged for the purchase and your order is cancelled, we may issue a refund to you in the amount of the incorrect price.


EXCHANGE:

In case of a size issue, we provide an exchange of garment to another size. A request needs to be raised through return/exchange option, which has the option to specify the product that needs to be returned and the product size required in exchange within 7 days of delivery. 

In case the size is not available, we shall provide you a store credit valid for six months from the date of issue. Request you to please go through our size guide thoroughly before confirming your orders or get in touch with us to know the right size for you. For any assistance you can write to us on hello@shopbudun.com. The cost of any exchange is to be borne by the customer.

Items are eligible for exchange only once. We do not accept any exchanges for items marked as FINAL SALE.


Return Policy:

This return policy is only applicable with the following conditions:

- Returned items must have tags on and must have their original packaging. 

- Items should be unworn, unwashed, and undamaged with no make-up marks, no smell of perfume, deodorant or detergent.

- Budun team holds the right to not accept returns in case the product is used or damaged by the customer. 

No exchange and refund on discounted items.

- If you purchase an item that has sold out, you will be notified by email as soon as possible and offered a suitable replacement or a full refund.